How to reach us if you need help with our software, our services, or any application we publish on app stores.
This is the official support page for JJ Innovative Results, LLC and any application we publish under the JJIR brand on the Apple App Store, Google Play, or the web. Our mobile applications are built natively in Rust with the Dioxus framework. If you experience an issue, have a question, or need to request changes to your account or your data, please use one of the channels below.
support@jjir.org
Best for general questions, scoping, and bug reports — replies within one business day.
Schedule
Book a 30-min intro call
Pick a time that works for you. We'll send a Google Meet link automatically.
Business hours: Mon–Fri, 9:00 – 18:00 (US Central)
Phone available on request for active engagements.
We respond to support requests within one (1) business day, Monday through Friday, excluding US public holidays. For account-deletion or data-removal requests required by law, we comply within the timeframes set by the applicable regulation (typically 30 days).
Send an email to support@jjir.org from the address associated with your account, with the subject line "Account deletion". We confirm the request and complete the deletion within 30 days, in line with applicable privacy law (CCPA / CPRA, LFPDPPP, GDPR-equivalent).
For non-security bugs, email support@jjir.org with steps to reproduce. For suspected security vulnerabilities, please email support@jjir.org with the subject line "Security report" — we treat these as priority and respond within one business day.
Email support@jjir.org with your order or invoice number. Refund eligibility follows the terms of the original engagement contract or the app store's published policy, whichever applies.
English and Spanish. Replies use the language of your original message.
JJ Innovative Results, LLC — a Missouri limited liability company. JJ INNOVATIVE RESULTS (RFC: JIR170511NC2) for operations in México.
For privacy questions or data-subject rights requests, see the Privacy Policy. For service contract terms, see the Terms of Service.
